If your employees have to spend a lot of time on the phone, you may want to invest in some telephone headsets for them to use. There are a lot of reasons for that, but the biggest one is that it can boost their productivity. There are several ways in which that can happen.
Frees Up Their Hands
Trying to type or write while holding a phone with one hand or tucked in between a chin and shoulder can be very hard. The phone can slip, your employee can miss something that your customer says, or they might be unable to take notes because they are trying to juggle everything. That can lead to your employee trying to write everything down after the call and possibly putting in erroneous information.
Cuts Down on Work-Related Injuries
As anyone who sits at a desk to work can tell you, proper posture is key to avoiding things like repetitive stress injuries. A headset will allow your employee to sit at their desk, maintain a good posture, and still talk on the phone. Not only will your employees be able to get their work done, they are going to be less likely to get an injury that would keep them from missing work or exacerbate an already-existing injury.
If any part of your employees' duties include getting up to check on an order, find a book, or verify inventory for a caller, a hands-free unit will let them be able to do that without putting the customer on hold. Your employees can continue to talk to the callers to find out if they need further information and to give the caller all the help they need. A headset also means that your employees won't miss a call as long as they are wearing it. If they have to be away from their desk to use a copier or deliver a document to a coworker, your employees will still be able to take their calls and not leave your customers waiting to talk to someone.
Anything that you can do to make your employees' jobs easier will make them more productive. Higher productivity can help business flow easier and can also lead to happier customers. While there are many things that you can do to help with productivity, making sure that your employees have headsets for their telephones is one easy way to do it.Share